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Customer Service  |  (817) 819-9482

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PHONE NUMBER: (817) 819-9482

FAX NUMBER: (817) 460-6559



Customer Service

THE CARRIER IS LIABLE FOR DAMAGE OR LOSS IN TRANSIT. CLAIMS MUST BE FILED DIRECTLY WITH THE CARRIER WHO HANDLED THE MOVEMENT OF YOUR SHIPMENT. In the event of a mistake or shortage on your order, please contact our office within 3 days. Please call 817 819 9482. If merchandise must be returned due to our mistake, the 15% Restocking Fee will be waived.

Items cannot be returned after 30 days from receipt. All merchandise must be paid in full. Permission must be requested from our Customer Service Department before returning goods. Returns will not be accepted UNDER ANY CIRCUMSTANCES, unless you have WRITTEN AUTHORIZATION, and our RETURN LABEL is used. Please mail in your request or use our CUSTOMER SERVICE LINE 817 819 9482. A 15% RESTOCKING FEE will be charged on all returned items. The following items are non-returnable: MASKS, WIGS, HATS, MAKE-UP, HAIR SPRAY, SPECIAL ORDER ITEMS and SALE ITEMS. Shipping will be due on all orders paid for by a return credit. Your credit will be applied toward future orders. No Refunds. Please allow 4 to 6 weeks processing. Proof of purchase is required and you are responsible for shipping costs both ways.

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